1.1  What these Terms cover. These are the terms and conditions on which Drop N Lockerz Ltd (“DNL” or “we” or “us”) will supply such “Services” to you.

1.2  Why you should read them. Please read these Terms carefully before you submit your order to us and print a copy for future reference. These Terms tell you who we are, how we will provide Services to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. We intend to rely on these Terms and your Order. If you think that there is a mistake in these Terms or require any changes, please contact us to discuss.

1.3  Please understand that if you refuse to accept these Terms, you will not be able to order any Services from the Platform.


2.1  Who we are. We are Drop N Lockerz a private limited company registered in England and Wales. Our company registration number is 11336009, and our registered office is at Unit B, Crown Arcade, Union Street, Kingston upon Thames, England, KT1 1JB.

2.2  How to contact us. You can contact us by telephoning our customer service team at 0203 368 8830 or by writing to us at hello@dropnlockerz.com or at Unit B, Crown Arcade, Union Street, Kingston upon Thames, England, KT1 1JB.

2.3  How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address, you provided to us in your Order.


3.1  Order Process: By completing an order form and submitting it through the Platform, you are placing an order for Services in relation to the Items (an “Order”). Your Order constitutes a request for the provision of Services in accordance with the Price Schedule, and any instructions you include at the time of placing your Order.

3.2  Warranties. By placing an Order through the Platform, you warrant that you:

(a)  are legally capable of entering into binding Contracts;

(b)  are at least 16 years old; and

(c)  have read and understood the Price Schedule, and are aware of the process of both our Services and the total cost of your Order.3.3  How we will accept your Order. All Orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email to confirm, which Services will be carried out (“Service Confirmation”). The Service Confirmation will confirm the Items associated with the Order and the pricing for the provision of Services in relation to those Items. The Contract between you and us will only come into existence when we send you the Service Confirmation.

3.4  What happens if there is a mistake in the Service Confirmation. You will not be asked to confirm that the Service Confirmation matches your understanding of the Items associated with an Order before we begin carrying out the Services; however, the Service Confirmation will include instructions on how to contact us if you believe any mistakes or errors have been made. If you believe this to be the case, you must do so immediately as the Services will in most circumstances be commenced on the same day on which the Order is placed. We will not be liable for any error you make.


3.5  If we cannot accept your Order. If we are unable to accept your Order, we will inform you of this and will not charge you for the Service. This might be because of unexpected limits on our resources, which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Service or because we are unable to meet a delivery deadline you have specified.

3.6  Your Order reference. We will assign an order reference to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.

3.7  We only sell to the UK. Our Platform is solely for the promotion of our Services in the UK and unfortunately, we do not accept orders or deliver to addresses outisde the UK. Some of the Services are solely intended for use by persons resident in Serviced Buildings and persons resident in those buildings where we operate our Services through an on-site concierge (the “Concierge”).

3.8  Third Party Service Providers. We reserve the right to utilise any Third Party Service Provider to assist in providing the Services and you hereby consent and authorise us to delegate the authorisations you provide to us to our Third Party Service Providers as we deemed necessary or desirable to provide the Services to you, without notice to you.


4.1. Placing Items in the Lockers. You acknowledge and agree that the Lockers are only intended for use for the purposes of the Services and you covenant and undertake to:

(a)  not place in a Locker property for which you do not intend to place an Order for;

(b)  not to submit and place an Order with respect to an Excluded Item;

(c)  ensure, when leaving Items in a Locker, that your Locker has been correctly closed and locked;

(d)  plan an Order via the Platform when leaving Items in a Locker; and

(e)  ensure the pockets of all Items have been emptied and no loose possessions have been included in the Items or left in the Locker.

4.2.  Repeat Orders. You should use your personal laundry bag provided to you by DNL for any repeat Orders.

4.3.  Return of Items.

(a)  Once the Services have been carried out and have been paid for by you in full, the Items will be returned to a Locker, Concierge, or nominated address and we will contact you by email and/or text (“Delivery Alert”). The Delivery Alert will contain the location of your Items and will provide you with a 4-digit code that will be needed to collect the Items, where they are placed in Lockers. Please note that your Items may not be delivered to the same location from which the Items were collected.

(b)  Items will not be returned until the Services have been paid for unless you have registered valid payment card details with our secure online payments partner, in which case your payment card will be charged and we will return the Items to the Locker, Concierge, or nominated address. You should note that we will commence the provision of the Services on the understanding that payment will be received prior to the Items being ready to be returned.

(c) If you agree with DNL for collection or delivery of your Items from and to a specific address, we reserve the right to charge a collection or delivery fee, such fee will be notified to you prior to acceptance of your Order. We also reserve the right to charge a £10 missed collection or delivery charge if this Service is used.

4.4. Removal of unauthorised or unclaimed property or items left in the Locker. We reserve the right to remove from a Locker any and all:

(a)  loose possessions;

(b)  property, which appear to have value, and for which the Services are not to be, or cannot, be provided;

(c)  property, which has not been subject to an Order or claimed by any customer; or

(d)  Items we returned to the Locker and not collected by you within 24 hours from receipt of the Delivery Alert.

In such circumstance, we will attempt to contact you and keep hold of such Items or other property for 30 days.

4.5. Storage and Disposal of Items or other property. Customers have up to 30 days to contact us to claim their Items or other property, which have been removed pursuant to Clause 4.4. Any Items or other property, which have been claimed and returned to a Locker, Concierge, or nominated address and will be subject to a £10 delivery fee. However, if we have not been able to identify the owner of the property or if they are not claimed after 30 days from removal, we will dispose or donate such Items to a charity.


5.1 You may make a change to an Order at any time before the scheduled collection time set out in our Service Confirmation. If you wish to make a change to the Service you have ordered, at any time after we have collected the Items, please contact us. We will let you know if the change is possible:

(a)  If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. In such circumstance, we will re-issue the Service Confirmation.

(b)  If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see Clause 8).


6.1  Minor changes to the Services. We may change the Service:

(a)  to reflect changes in relevant laws and regulatory requirements; and

(b)  to implement minor technical adjustments and improvements.

6.2  Changes to the Service Confirmation. Even if we have sent you a Service Confirmation, we are under no obligation to provide the Services in respect of any Items submitted to us, which we consider to be at an increased risk of damage, including but not limited to, Items:

(a)  with special requirements or instructions for cleaning;

(b)  with no label indicating cleaning instructions;

(c)  which are damaged or stained; and/or

(d)  bearing an extraneous or hazardous items (e.g. pins, jewellery, coins, pens), and we reserve the right to agree on providing the Services at your risk in respect of those Items, and in such circumstance we will contact you to discuss this.

6.3 Changes to these Terms. We may change these Terms from time to time and it is the current version, which will apply to each Order when you place it. We will notify you of changes to the Terms by email.


7.1  Delivery costs. The costs of delivery, if any, will be as displayed to you on the Platform.

7.2  When we will provide the Services. During the order process, we will let you know when we will provide the Services to you.

7.3  We are not responsible for delays outside our control. We make no guarantees as to turnaround times. We will use our reasonable endeavours to provide the Services within the turnaround times confirmed during the order process or detailed on the Platform. If our supply of the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Services you have paid for but not received.

7.4  If you do not allow us access to provide services. If you do not allow us access to your nominated address or the Serviced Buildings to perform the services as arranged (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If despite our reasonable efforts, we are unable to contact you or re-arrange access to your Locker we may end the Contract, and Clause 10.2 will apply.

7.5  What will happen if you do not give the required information to us? We may need certain information from you so that we can supply the Services to you. If so, this may have been stated in the description of the Services on the Platform. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the Contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.6  Reasons we may suspend the supply of Services to you. We may have to suspend the supply of a Service to:

(a)  deal with technical problems or make minor technical changes;

(b)  update the Service to reflect changes in relevant laws and regulatory requirements; and

(c)  make changes to the Service as requested by you or notified by us to you (see Clause 6).

7.7  Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Service unless the problem is urgent or an emergency. You may contact us to end the Contract for a Service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than two days and we will refund any sums you have paid in advance for the Service in respect of the period after you end the Contract.

7.8  We may also suspend supply of the Services if you do not pay. If for any reason, we are unable to take payment from your debit or credit card or you do not pay us for the Services when you are supposed to (see Clause 12.4), and you still do not make payment within 1 day of us reminding you that payment is due, we may suspend supply of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Services.

7.9  Alterations and Repairs. Before going ahead with a repair or alteration for which you will be charged, we will check with you to confirm the price. Missing or damaged buttons will be replaced, if we can find a match IF you have the button, please attach it to the Items and not this on the Order.

7.10 Wash and Fold Orders: The following terms apply to “Wash and Fold” Orders:
(a) Please ensure to thoroughly check all the Items for hazardous items e.g. coins, pens, keys, etc.

(b)  the load is washed at a 30-degree cycle and tumble dried on a medium heat. As we process a high volume we will not be able to cater to personal requirements (e.g. temperature, washing powders, etc.). Please note that the Items are not ironed;

(c)  we will separate any clothes into lights and darks for you. Although we will take the utmost care in doing this we will accept no responsibility if there is any bleeding or colour transfer during the cleaning process;

(d)  we will measure the laundry by weight. The minimum weight is 6kg and every kg over 6kg we will charge accordingly. We will update this after we have weighed it at the facility and you will receive a confirmation email;

(e)  we will not be liable for damage to Items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these Items can be machine washed and tumble dried;

(f)  the Wash and Fold will not include any bedding and towelling products. If these are included then it will be added as an individual product and your bill will be amended accordingly; and

(g)  “Wash and Fold” Items are tagged by loan and not individually tagged and therefore, we cannot accept any liability for missing Items.

7.11  Curtains: We employ a special cleaning programme for all curtains, however, there are some inherent risks such as:

(a)  shrinkage of up to 4% may occur. This is roughly equivalent to 4′′ on curtains 8’6′′ long;

(b)  sunlight, age, general wear and tear and certain atmospheric conditions will have weakened the fabrics which would cause them to shred during the cleaning process;

(c)  some glazed fabrics will become fully or partially delustered; and/or

(d)  cleaning will remove soiling which may reveal:

(i)  sunlight;

(ii)  yellowing of fabric through smoke damage;

(iii)  colour loss caused by wear;

(iv)  condensation ‘tide’ marks; and/or

(v)  hidden staining.

7.12  Special Items. Given the delicate nature of some Special Items, all Special Items, are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading as a result of the Services. Further, you agree to the following terms under which we accept Special Items:

(a) no responsibility will be accepted by DNL for colour differences when only part of matching garments is sent for cleaning without the remaining items that make up the outfit (e.g. suit or costume);

(b)  not all marks, dirt, and stains, such as ink, blood, milk, or egg, can be removed as ingrained dirt can penetrate garments and damage the skin;

(c)  dye from darker coloured skin may run or bleed into lighter colour skin, lining and/or fabric and discolour the lighter areas;

(d)  the first time a garment is cleaned may result in a change of colour, share, texture, or finish;

(e)  after cleaning, slight differences in shading of panels may become apparent. This is due to skins of more than one animal being used in manufacturing of that garment;

(f)  dyes used during tonnage are not always colourfast, therefore there may be some loss or change in shares;

(g)  the use of adhesives during garment manufacture to secure hems and other parts may result in the adhesive coming to the surface of the garment during cleaning;

(h)  no responsibility is taken for fancy trimmings, buckles, zips, or buttons;

(i)  scar tissue may become apparent for cleaning;

(j)  garments manufactured using weak skins are liable to break up or tear during the cleaning process;

(k)  worn or old skin may become more apparent after cleaning;

(l)  linings without a good seam allowance may come apart during the cleaning process;

(m)  fine skin may lose its shape after cleaning;

(n)  new garments may age during the cleaning process; and

(o)  shrinkage allowance as per the British Standard B57269 is +/- 3%.


8.1  Ending the Contract because of something we have done or are going to do. If you are ending a Contract for a reason set out at (a) to (e) below the Contract will end immediately, and we will refund you in full for any Services which have not been provided, and you may also be entitled to compensation. The reasons are:

(a)  we have told you about an upcoming change to the Service or these Terms which you do not agree to (see Clause 6.2);

(b)  we have told you about an error in the price or description of the Service you have ordered, and you do not wish to proceed;

(c)  there is a risk that the supply of the Services may be significantly delayed because of events outside our control;

(d)  we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 2 days; or

(e)  you have a legal right to end the Contract if there is a problem with the Service or because of something we have done wrong (or to get a service re-performed or to get some or all of your money back), (see Clause 11)).

8.2  When can you exercise your rights to change your mind. Pursuant to the Consumer Contracts Regulations 2013 you have a legal right to change your mind within 14 days after the day we send you our

Service Confirmation and receive a refund. If, however, we have completed the Services, you cannot change your mind, even if the period is still running. You acknowledge that:

(a)  once you place an Order, you are expressly requesting us to begin the supply of the Services before the end of the 14-day cancellation period; and

(b)  we begin supplying the Services to you once we collect your Items from the Locker or the Concierge in connection with an Order, which has been accepted by us in a Service Confirmation.


9.1  Tell us you want to end the Contract. To end the Contract with us, please let us know by doing one of the following:

(a)  Phone or email. Call us on 0203 368 8830 or email us at hello@dropnlockerz.com Please provide your name, home address, details of the Order and, where available, your phone number and email address.

(b)  Online. Complete the online cancellation form on our website; and

(c)  By post. Print off the cancellation form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2  How we will refund you. We will refund you the price you paid for the Services including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.3  Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

9.4  When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within 14 days of your telling us you have changed your mind


10.1  We may end the Contract if you break it. We may end the Contract for a Service at any time by writing to you if:

(a)  If we consider that an Item is an Excluded Item.

(b)  you do not make any payment to us when it is due, and you still do not make payment within 1 day of us reminding you that payment is due;

(c)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services; or

(d)  you do not, within a reasonable time, allow us (or procure that we have) access to your Serviced Building to supply the Services.

10.2  You must compensate us if you break the Contract. If we end the Contract in the situations set out in Clause 10.1, we will refund any money you have paid in advance for Services we have not provided but we may deduct or charge you £10 as compensation for the net costs we will incur as a result of your breaking the Contract.


11.1  How to tell us about problems. If you have any questions or complaints about the Service, please contact us. You can telephone us at 0203 368 8830 or write to us at hello@dropnlockerz.com and Unit B, Crown Arcade, Union Street, Kingston upon Thames, England, KT1 1JB. You will not have to pay for us to deal with your complaint. Complaints should be notified to us within 24 hours of delivery of any Item if you believe that we are in breach of our obligations under these Terms.

11.2  Summary of your legal rights. We are under a legal duty to supply Services that conform to this Contract. See the box below for a summary of your key legal rights in relation to any Service not carried out with reasonable skill and care, or if the materials used are faulty or not as described. Nothing in these Terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights:
a)You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

b) If you haven’t agreed on a price beforehand, what you’re asked to pay must be reasonable. c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

See also your right to change your mind at Clause 8.2.


12.1  Where to find the price for the Service. The price of the Service ill be the price indicated on the order pages when you placed your order (“Price Schedule”). We take all reasonable care to ensure that the price of the Service advised to you is correct. However, please see 12.4 for what happens if we discover an error in the price of the Service you order.

12.2  Minimum Order. All Orders are subject to a minimum price as indicated on the order page when placing the Order through the Platform (“Minimum Order”). In the event that the Order amounts to a value less than the Minimum Order, you will be charged the Minimum Order. Please note that the Minimum Order may differ depending on location.

12.3  Changes in prices. Prices are subject to change at any time, but changes will not affect Order in respect of which we have already sent you a Service Confirmation.

12.4  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order. We are under no obligation to provide the Services to you at the incorrect (lower) price even after we have sent you a Service Confirmation. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

12.5  What happens if the Items do not match the description included in the Price Schedule. Certain Items may not match the descriptions included in the Price Schedule (or the assumptions upon which it is based), whether because of their size, nature, delicate or heavy fabric, the amount of cleaning required or some other substantive reason. We reserve the right to agree on separate pricing arrangements in relation to such Items and in such circumstances, we will contact you to discuss such pricing. The Contract will therefore only relate to those Services that we have confirmed in the Service Confirmation. We will not be obliged to provide any other Services, which may have been part of your Order until such Services have been confirmed in a separate Service Confirmation.

12.6  When you must pay and how you must pay. Payment for all Services must be by credit card or debit card., or in some limited cases by Direct Debit. Upon placing an Order, we capture the payment but do not directly charge your credit card or debit card although some banks will show it as a recent transaction. We process payment when we have received your Order at the facility and after cleaning. If your final total is greater than the total set out in the Service Confirmation (i.e. we have updated your Order), it may show on your recent transactions but the captured amount will be released when we have taken full payment. We will take payment from the debit or credit card, details of which were supplied with your Order. If for any reason, we are unable to take payment, you will become liable to Us for the sum due plus interest in accordance with Clause 12.7.

12.7  We can charge interest if you pay late. If for any reason, we are unable to take payment in accordance with Clause 12.6 or If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.8  What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on correctly invoiced sums from the original due date.


13.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both you and we knew it might happen, for example, if you discussed it with us during the sales process.

13.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services as summarised at Clause 11.2.

13.3  Limit of our liability. Subject to Clause 13.2, our total liability to you in respect of each Item shall not exceed ten times the price we charged for the Services in respect of such Item. Our total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise or arising under or in connection with these Terms.

13.4  When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

13.5  We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.6  When are not liable for loss or damage. We make no guarantees that we will be able to get all stains out when carrying out the Services and we will not be responsible for any loss or damage, including, without limitation, any colour loss, shrinkage or other damage to Items, resulting from:

(a) any items placed in a Locker without an associated Order placed;

(b)  your failure to properly lock your Locker;

(c)  any existing damage to the Item, which occurred before collection;

(d)  any inherent weaknesses, or defects in materials or manufacturing of the Items, which may result in tears or development of small holes in fabric that are not readily apparent prior to processing.

(e)  any existing damage to the Item at the time of collection;

(f)  your failure to notify us of any special requirements or instructions for cleaning the Items;

(g)  any loose possessions or extraneous or hazardous thing left in or on the Items (e.g. pins, jewellery, coins, pens, buttons, or embellishments);

(h)  the fact that an Item has no label indicating instructions;

(a)  our disposal of Items or other property pursuant to Clause 4.5.

(b)  our acceptance of Items, which we agree to provide the Services for under Clause 6.2.;

(c)  your using the Services for Items, the value of which exceeds the limit on our liability set out in Clause 13.3;

13.7  We are not responsible for the Items before they are collected or after they are returned to the Locker or Concierge and it is your responsibility to ensure the safety of your Items during that time. Any lost Items shall be reported via email to hello@dropnlockerz.com. We make our best effort to track every Item that we process and will review all lost item claims on a case by case basis.

13.8  Any compensation for loss of or damage to Items, will be in the absolute discretion of DNL without admission of liability. In the event we issue compensation for damage caused to an Item in our care, be it monetary or a replacement, We reserve the right to retain permanent ownership of the damaged Item.

14.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy (www.dropnlockerz.com/privacy-policy)


15.1  We may transfer this agreement to someone else. We may transfer, assign, sub-Contract, or otherwise dispose of a Contract, or any other rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

15.2  You need to our consent to transfer your rights to someone else. You may not transfer, assign, charge, or otherwise dispose of a Contract, or any of your rights and obligations arising under it, without our prior consent.

15.3  Third party rights. This Contract is between you and us. No other person shall have any rights to enforce any of the Terms.

15.4  If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5  Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things, and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the Services, we can still require you to make the payment at a later date.

15.6 Which laws apply to this Contract and where you may bring legal proceedings. These Terms are governed by English law, and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Services in either the Scottish or the English courts.

15.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an EU online dispute resolution service to assist with any contractual dispute. This service can be found on the Europa Website (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.)


16.1 In these Terms: 

“App” means the app named ‘Drop N Lockerz’, which is available to download onto smart phones and smart devices in accordance with its terms and conditions of use;

“Concierge” has the meaning given to it in Clause 3.7

“Contract” means the contract between you and us for the provision of Services comprising the Order accepted by us in writing through a Service Confirmation and incorporating the Terms. “Delivery Alert” has the meaning given to in Clause 4.3.

“Excluded Item” means an Item, which does not fall within those items, which we accept or non-washable items, items that are labelled for hand washing only, or any other items not meant for laundering or dry-cleaning.

“Items” any items to be collected from you in connection with an Order, including, but not limited to, clothing, garments, shoes, parcels, towels, bedding, and linen.

“Lockers” means the DNL-branded self-service automatic delivery digital lockers located at Serviced Buildings used by to send, temporarily store, and/or receive Items and obtain Services authorised by DNL and “Locker” means any of them.

“Minimum Order” has the meaning given to it in Clause 12.2;
“Order” has the meaning given to it in Clause 3.1;
“Platform” means the website (www.dropnlockerz.com) and/or the App. “Price Schedule” has the meaning given to in Clause 12.1;

“Service Confirmation” has the meaning given to in Clause 3.3;
“Serviced Buildings” means those buildings in which Lockers operated by DNL have been installed and as detailed within the Platform.

“Services” means an on-demand personal dry cleaning or laundry services using the Platform collected from and delivered to your nominated address, a Concierge, or Lockers located within Serviced Buildings.

“Special Items” means leather, suedes, fur, and other specialist cleaning items, labels (F) and (H). “Terms” means these Terms and conditions as amended from time to time. “Third Party Service Provider”: any outsourcer, vendor, or outside service provider.

16.2  Clause and paragraph headings shall not affect the interpretation of these Terms.

16.3  Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

16.4  A reference to a statute or statutory provision shall include all subordinate legislation made from time to time.

16.5  Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding these Terms.

16.6  “Writing” includes emails. When we use the words “writing” or “written” in these Terms, this includes emails and notifications via the Platform.